Remote Patient Advocate & Care Coordinator

CCS Medical; United States; Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and professional development

Wellness programs and mental health support

Job summary

CCS Medical is seeking a Call Center Patient Advocate Representative I to ensure patient satisfaction and accurate shipping of reorders. The representative will handle documentation and billing needs while providing cross-functional support.

The ideal candidate should possess strong customer service skills and a minimum of a high school diploma or GED. The role may require evening and weekend availability, offering a chance to make a meaningful impact in patient care.

Qualifications

• Minimum High School diploma or GED equivalent. One year of customer service experience in a call center preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Position may require evening and weekend availability.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone and document processing.
• Ensures patients have all required medical documentation to permit billing of services.

Skills

Customer service experience

Attention to detail

Communication skills

Organizational skills

Education

High School diploma or GED

Tools

CRM software

Job description

CCS Medical is seeking a Call Center Patient Advocate Representative I to ensure patient satisfaction and accurate shipping of reorders. The representative will handle documentation and billing needs while providing cross-functional support.

The ideal candidate should possess strong customer service skills and a minimum of a high school diploma or GED. The role may require evening and weekend availability, offering a chance to make a meaningful impact in patient care.