Onsite Patient Support Advocate

CCS; Charlotte (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and development

Remote or hybrid work options

Wellness programs

Job summary

CCS is seeking a Patient Advocate Representative I in our Patient Support Department in Charlotte, NC to deliver first-class customer service and ensure accurate shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services.

This onsite role requires excellent communication, confidentiality, and the ability to resolve issues with empathy while coordinating with

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross‑selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Customer service

Computer literacy

Attention to detail

Communication skills

Multitasking

Education

High School diploma or GED

Job description

CCS is seeking a Patient Advocate Representative I in our Patient Support Department in Charlotte, NC to deliver first-class customer service and ensure accurate shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services.

This onsite role requires excellent communication, confidentiality, and the ability to resolve issues with empathy while coordinating with