Patient Support Advocate – Call Center

CCS; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS is seeking a Patient Advocate Representative I in our Patient Support Department to deliver first-class customer service and ensure accurate and timely shipping of reorders. You will provide cross-functional support to maintain up-to-date documentation and insurance for accurate processing and billing of patient services, serving on the front lines to solve patient challenges.

You will handle authorizations, assist with billing documentation, and support retention and cross-selling efforts

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Customer service

Keyboarding

Listening

Attention to detail

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

Computer literacy

Job description

CCS is seeking a Patient Advocate Representative I in our Patient Support Department to deliver first-class customer service and ensure accurate and timely shipping of reorders. You will provide cross-functional support to maintain up-to-date documentation and insurance for accurate processing and billing of patient services, serving on the front lines to solve patient challenges.

You will handle authorizations, assist with billing documentation, and support retention and cross-selling efforts