Patient Support Advocate - Call Center

CCS; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Attractive incentives

Monday through Friday schedule

Intimate office environment

Professional growth

Supportive team

Great benefits

Job summary

CCS is seeking a Patient Advocate Representative I to join our Patient Support Department in Dallas. You will deliver first-class customer service, handle reorder authorizations, and ensure accurate processing and billing of patient services while supporting multiple business units with documentation and insurance processing.

You will be on the front line to solve patient challenges, maintain confidentiality, and contribute to a patient-centric service culture.

Qualifications

• High school diploma or GED required.
• Customer Service experience preferred.
• Proficient computer literacy and accurate data entry.
• Strong attention to detail, multitasking, communication, and organizational skills are essential.
• Evening and weekend availability may be required.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot concerns, add services, verify and explain insurance coverage.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, insurance requirements and company procedures.
• Maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable attendance and is flexible to meet department needs.

Skills

Customer service

Attention to detail

Multitasking

Communication

Organization

Phone etiquette

Education

High School Diploma or GED

Job description

CCS is seeking a Patient Advocate Representative I to join our Patient Support Department in Dallas. You will deliver first-class customer service, handle reorder authorizations, and ensure accurate processing and billing of patient services while supporting multiple business units with documentation and insurance processing.

You will be on the front line to solve patient challenges, maintain confidentiality, and contribute to a patient-centric service culture.