Patient Advocate, Call Center Support

CCS Medical, Inc.; Oklahoma City (OK); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

On-site premium $2

Attractive incentives

Mon-Fri schedule

Intimate office environment

Professional growth

Supportive team

Great benefits

Job summary

CCS Medical, Inc. seeks a Patient Advocate Representative I in its Oklahoma City office to deliver first-class customer service for patient orders and inquiries.

You will coordinate authorizations, support billing processes, and assist cross-functional teams to maintain accurate documentation and timely shipping of reorders. The role emphasizes patient satisfaction, problem-solving, and maintaining confidentiality in a fast-paced call-center environment with a Monday–Friday schedule and an

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Proficient data entry and strong listening skills.
• Strong attention to detail, multitasking, and organizational skills.
• Excellent phone and email etiquette.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot concerns, add services, verify and explain insurance coverage to patients.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, insurance requirements and company procedures.
• Maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable attendance and is flexible to meet department needs.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Phone etiquette

Time management

Education

High School diploma or GED

Job description

CCS Medical, Inc. seeks a Patient Advocate Representative I in its Oklahoma City office to deliver first-class customer service for patient orders and inquiries.

You will coordinate authorizations, support billing processes, and assist cross-functional teams to maintain accurate documentation and timely shipping of reorders. The role emphasizes patient satisfaction, problem-solving, and maintaining confidentiality in a fast-paced call-center environment with a Monday–Friday schedule and an