Remote Patient Accounts Specialist

BCA Financial Services; Nashville (TN); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

GAP insurance

401(k) with company match

Paid time off

Company equipment

Job summary

BCA Financial Services in Nashville is seeking a remote Call Center Representative to assist patients with their accounts, explain options, and document interactions.

The role follows a Monday–Friday schedule, offering $17 per hour plus monthly bonus opportunities, and includes medical, dental, vision, GAP, and life insurance, a 401(k) with company match, PTO, holidays, and company-provided equipment.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• Reliable, detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

Call center experience

Customer service

Communication

Job description

BCA Financial Services in Nashville is seeking a remote Call Center Representative to assist patients with their accounts, explain options, and document interactions.

The role follows a Monday–Friday schedule, offering $17 per hour plus monthly bonus opportunities, and includes medical, dental, vision, GAP, and life insurance, a 401(k) with company match, PTO, holidays, and company-provided equipment.