Remote Patient Accounts Representative – $17/hr + Bonus

BCA Financial Services, Inc.; Omaha (NE); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a remote Call Center Associate to help patients resolve their accounts with empathy and professionalism. The role offers $17/hour plus monthly bonus, with a consistent Monday–Friday schedule and comprehensive training.

You’ll discuss payment options, document interactions, and meet performance goals while working from home. The company provides equipment, support, and growth opportunities.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Customer service

Billing

Collections

Job description

BCA Financial Services, Inc. is hiring a remote Call Center Associate to help patients resolve their accounts with empathy and professionalism. The role offers $17/hour plus monthly bonus, with a consistent Monday–Friday schedule and comprehensive training.

You’ll discuss payment options, document interactions, and meet performance goals while working from home. The company provides equipment, support, and growth opportunities.