Remote Patient Access Team Lead

University of Southern California; Glendale (CA); Hybrid; USD 33,000 - 56,000; Full time

Job summary

University of Southern California Care Medical Group seeks a Lead Patient Access role to coordinate scheduling, verify insurance, and guide a team across USC Health Sciences facilities. The lead will respond to inquiries, manage communications, and ensure smooth patient flow with adherence to HIPAA and departmental standards.

The position requires strong leadership, call center experience, and the ability to work across multiple sites, including remote work options as directed.

Qualifications

• High school diploma or equivalent is required.
• 3 to 5 years in a call center or healthcare customer service environment is required.
• Demonstrated interpersonal and leadership skills.
• Ability to multi-task and work with diverse teams.

Responsibilities

• Answer, screen and direct phone calls and electronic messages across multiple areas.
• Schedule and confirm appointments and verify insurance coverage.
• Lead daily huddles and balance workload while providing service recovery when needed.
• Float to areas as assigned and support remote work expectations.

Skills

Call center experience

Healthcare customer service

Leadership

Multi-tasking

Interpersonal skills

Insurance knowledge

Verbal and written communication

Education

High school diploma or equivalent

Job description

University of Southern California Care Medical Group seeks a Lead Patient Access role to coordinate scheduling, verify insurance, and guide a team across USC Health Sciences facilities. The lead will respond to inquiries, manage communications, and ensure smooth patient flow with adherence to HIPAA and departmental standards.

The position requires strong leadership, call center experience, and the ability to work across multiple sites, including remote work options as directed.