Remote Patient Access Liaison II: Scheduling & Verification

University of Southern California; Los Angeles (CA); Hybrid; USD 30,000 - 47,000; Full time

Job summary

University of Southern California seeks a Patient Access Liaison II to act as the primary contact for access to USC academic medical centers and USC Health Sciences Campus. You will answer calls, screen inquiries, schedule appointments, verify insurance, and maintain data integrity in the call management system.

Responsibilities include coordinating care with patient coordinators and clinicians, handling messages via multiple channels, and ensuring compliance with HIPAA.

Qualifications

• Req High school or equivalent.
• 2+ years in call center or healthcare environment.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain data accuracy.
• Knowledge of HIPAA and insurance types preferred.
• Bilingual abilities (Spanish, Chinese, or other languages) preferred.

Responsibilities

• Serve as main contact for USC academic medical centers and USC Health Sciences Campus.
• Schedule and confirm initial and follow-up medical appointments; verify insurance coverage.
• Perform data entry and ensure data integrity; reconcile as needed.
• Respond to inquiries, screen calls, and route to appropriate personnel.
• Maintain HIPAA-compliant communication and patient privacy.

Skills

Call center experience

Healthcare customer service

Multitasking

Verbal communication

HIPAA compliance knowledge

Bilingual: Spanish

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Practice management scheduling systems

Job description

University of Southern California seeks a Patient Access Liaison II to act as the primary contact for access to USC academic medical centers and USC Health Sciences Campus. You will answer calls, screen inquiries, schedule appointments, verify insurance, and maintain data integrity in the call management system.

Responsibilities include coordinating care with patient coordinators and clinicians, handling messages via multiple channels, and ensuring compliance with HIPAA.