Remote Patient Access Supervisor & Team Coach

Cardinal Health; Topeka (KS); Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

MyFlexPay

FSAs

Disability

Parental leave

Wellness programs

401k

Job summary

Cardinal Health's Sonexus Access and Patient Support team seeks an Access & Patient Support Supervisor to oversee a large remote operations group handling customer service, enrollment and reimbursement activities.

You will lead 70+ staff, maintain SOPs, review metrics with senior leadership, and drive program improvements while ensuring adherence to policies. This role offers 40 hours/week, remote work, and a comprehensive benefits package.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 3-5 years of experience in related field preferred.
• Previous management experience preferred.
• Strong communication and presentation skills.
• Ability to lead and engage remote employees.

Responsibilities

• Oversee operations for an inbound/outbound patient access support team of 70+.
• Maintain development and training goals in a 100% remote setting.
• Create and maintain standard operating procedures and work instructions.
• Review program metrics weekly, monthly, and quarterly and report to senior leadership.
• Test/solutionize/approve program changes including IT and platform upgrades.
• Handle timecards and other HR responsibilities as a people leader.
• Provide coaching and feedback in regular 1x1s.
• Collaborate with internal partners to resolve complex program issues.
• Prioritize tasks to meet deadlines; maintain client/3rd party contact.

Skills

Communication skills

Presentation skills

Remote leadership

Team management

Prioritization

Education

Bachelor’s degree or equivalent

Previous management experience

Job description

Cardinal Health's Sonexus Access and Patient Support team seeks an Access & Patient Support Supervisor to oversee a large remote operations group handling customer service, enrollment and reimbursement activities.

You will lead 70+ staff, maintain SOPs, review metrics with senior leadership, and drive program improvements while ensuring adherence to policies. This role offers 40 hours/week, remote work, and a comprehensive benefits package.