Remote Access & Patient Support Supervisor

Cardinal Health; Little Rock (AR); Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

Job summary

Cardinal Health is seeking an Access & Patient Support Supervisor to lead a 70+ remote team delivering customer service, enrollment and reimbursement support for specialty pharmacy programs. You will develop training, set SOPs, and report program metrics to senior leadership.

Responsibilities include coaching, testing program changes, HR duties, and cross-functional collaboration to resolve complex issues while ensuring timely, compliant operations within a remote work model.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 3-5 years of experience in related field preferred.
• Previous management experience preferred.
• Strong communication and presentation skills.
• Commitment to the continued development of oneself and team members.
• Ability to lead and engage remote employees.

Responsibilities

• Oversee program staff performing customer service, enrollment and reimbursement activities.
• Lead remote team of 70+ members and develop training goals.
• Create and maintain Standard Operating Procedures and work instructions specific to the program.
• Conduct reviews of program metrics and report results to senior leadership.
• Test/solution/approve program changes including IT platform upgrades and modifications to program business rules.
• Handle HR responsibilities including timecards and coaching as a people leader.
• Provide coaching and feedback on performance and goal setting.
• Collaborate with internal partners to resolve complex program-related issues.
• Manage time effectively and prioritize work to meet deadlines.
• Maintain daily contact with client/3rd party partners.

Skills

Remote leadership

Management experience

Communication skills

Training & development

Customer service

Education

Bachelor's degree or equivalent work experience

Job description

Cardinal Health is seeking an Access & Patient Support Supervisor to lead a 70+ remote team delivering customer service, enrollment and reimbursement support for specialty pharmacy programs. You will develop training, set SOPs, and report program metrics to senior leadership.

Responsibilities include coaching, testing program changes, HR duties, and cross-functional collaboration to resolve complex issues while ensuring timely, compliant operations within a remote work model.