Remote Patient Access Supervisor - Support & Operations

Cardinal Health; Trenton (NJ); Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k

Job summary

Cardinal Health is seeking an Access & Patient Support Supervisor to oversee a remote patient access team of 70+ staff, handling customer service, enrollment and reimbursement tasks. You will develop SOPs, track program metrics, and implement system changes in collaboration with IT and leadership.

The role requires leadership of a dispersed team, strong communication, and a commitment to process improvement within Cardinal Health’s patient access programs.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 3-5 years of experience in related field preferred.
• Previous management experience preferred.
• Strong communication and presentation skills.

Responsibilities

• Oversee program staff performing customer service, enrollment and reimbursement activities, and benefit investigations.
• Lead a remote team of 70+ with development and training goals.
• Create and maintain SOPs and work instructions for the program.
• Conduct regular reviews of program metrics and report results to senior leadership.
• Coordinate changes including IT platform upgrades and program rules.
• Manage HR responsibilities like timecards and coaching peers.
• Provide coaching and feedback on performance and goals.
• Collaborate with internal partners to resolve complex program issues.
• Maintain timely communication with clients and third-party partners.

Skills

Remote leadership

Communication

People management

Prioritization

Education

Bachelor’s degree or equivalent

Job description

Cardinal Health is seeking an Access & Patient Support Supervisor to oversee a remote patient access team of 70+ staff, handling customer service, enrollment and reimbursement tasks. You will develop SOPs, track program metrics, and implement system changes in collaboration with IT and leadership.

The role requires leadership of a dispersed team, strong communication, and a commitment to process improvement within Cardinal Health’s patient access programs.