Remote Patient Access Specialist — Scheduling & Access

Jane Pauley Community Health Center, Inc.; Indianapolis (IN); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Robust benefits package (medical, dent

Job summary

Jane Pauley Community Health Center is seeking a Patient Access Specialist in Indiana to ensure timely access to our providers. You will answer calls, triage requests, schedule appointments, and verify patient insurance and demographics with professionalism and compassion.

This role supports our mission to deliver inclusive, high-quality care across our communities, with potential for remote work and a strong emphasis on teamwork, accuracy, and patient experience.

Qualifications

• High school diploma or GED required.
• At least 1 year of healthcare scheduling software experience.
• Excellent computer skills with strong organization and attention to detail.
• Previous call center experience preferred.
• Bilingual English/Spanish strongly preferred; Bridging the Gap Program within one year of employment.

Responsibilities

• Answer, triage, and process requests for new patient appointments with both primary and specialty providers.
• Schedule appointments aligning with patient preferences and insurance requirements.
• Collect and verify patient demographics and insurance information.
• Coordinate with provider offices to transfer patient information smoothly.
• Document scheduled appointments, referrals, and demographics in the EHR.
• Handle a high volume of requests while maintaining excellent customer experience.
• Promote teamwork, cooperation, and continuous improvement across departments.
• Maintain professionalism in all interactions with patients, peers, providers, and leadership.

Skills

Call center experience

Bilingual English/Spanish

Attention to detail

Strong computer skills

Customer service

Education

High school diploma or GED

Tools

Computerized scheduling software

Job description

Jane Pauley Community Health Center is seeking a Patient Access Specialist in Indiana to ensure timely access to our providers. You will answer calls, triage requests, schedule appointments, and verify patient insurance and demographics with professionalism and compassion.

This role supports our mission to deliver inclusive, high-quality care across our communities, with potential for remote work and a strong emphasis on teamwork, accuracy, and patient experience.