Remote Patient Access Specialist - Inbound Care Expert

UT Health San Antonio; San Antonio (TX); Remote; USD 22,000 - 30,000; Full time

Job summary

UT Health San Antonio is seeking an Access Specialist for a work-from-home role in a high-volume inbound call center. The role involves handling routine to complex patient inquiries, with onboarding conducted remotely and in the office over 6-8 weeks.

Some in-office presence may be required a few times per year to support operations. You will register new patients, verify insurance, schedule appointments, and assist callers while maintaining HIPAA-compliant, high-quality service.

Qualifications

• This role requires at least 1 year in customer service and healthcare/clinical settings.
• Bilingual is preferred but not required.
• Excellent verbal and written communication skills and strong problem-solving abilities.

Responsibilities

• Handle a high volume of inbound calls with a patient-centric approach.
• Register new patients and verify insurance information accurately.
• Schedule appointments following clinic guidelines and protocols.
• Assist patients with questions, refill requests, or messages to providers.
• Meet or exceed call quality and timeliness metrics.
• Protect patient privacy in compliance with HIPAA.

Skills

Verbal communication

Written communication

Listening

Problem solving

Customer service

Organization

Attention to detail

Adaptability

Teamwork

MS Office basics

Education

High School Diploma

Job description

UT Health San Antonio is seeking an Access Specialist for a work-from-home role in a high-volume inbound call center. The role involves handling routine to complex patient inquiries, with onboarding conducted remotely and in the office over 6-8 weeks.

Some in-office presence may be required a few times per year to support operations. You will register new patients, verify insurance, schedule appointments, and assist callers while maintaining HIPAA-compliant, high-quality service.