Remote Patient Access Specialist II - Scheduling

61st Street Service Corporation; New York (NY); À distance; USD 38 000 - 47 000; Plein temps

Résumé du poste

The 61st Street Service Corporation is seeking a Patient Access Specialist II to support ColumbiaDoctors in NY. The role focuses on scheduling diagnostic services, referrals, and patient inquiries with emphasis on delivering a strong patient experience.

It offers growth through the Call Center Career Ladder and requires strong communication, medical terminology proficiency, and high-volume call handling ability. Remote work options are available.

Qualifications

• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Associate's Degree or higher preferred.
• Bilingual (English/Spanish) a plus.

Responsabilités

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.

Connaissances

Customer service

Communication

Bilingual English/Spanish

Formation

High School Diploma or equivalent

Associate's Degree or higher preferred

Outils

Microsoft Office (Word & Excel)

Description du poste

The 61st Street Service Corporation is seeking a Patient Access Specialist II to support ColumbiaDoctors in NY. The role focuses on scheduling diagnostic services, referrals, and patient inquiries with emphasis on delivering a strong patient experience.

It offers growth through the Call Center Career Ladder and requires strong communication, medical terminology proficiency, and high-volume call handling ability. Remote work options are available.