Patient Access & Scheduling Specialist

61st Street Service Corp; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

61st Street Service Corporation in partnership with ColumbiaDoctors seeks a Patient Services Specialist I to support scheduling and access in a high-volume call center. You will handle inquiries for diagnostic services and physician referrals while delivering compassionate service.

The role emphasizes accurate EPIC registration, insurance verification, and collaboration with teams to meet patient needs in a busy healthcare setting.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior high volume customer service experience in a call center environment is preferred.

Responsibilities

• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain patients' insurance/demographic information and register in EPIC.
• Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
• Participate in team discussions about complex patient scheduling needs.
• Address outstanding Epic work queue accounts.
• Schedule Epic referral.
• General faxing, filing, and mail sorting.
• Provide support and back-up coverage as needed.
• Performs other related duties as assigned.

Skills

Customer service

Medical terminology

MS Office

Call center experience

Learning new systems

Education

High School Diploma or equivalent

Tools

EPIC

Job description

61st Street Service Corporation in partnership with ColumbiaDoctors seeks a Patient Services Specialist I to support scheduling and access in a high-volume call center. You will handle inquiries for diagnostic services and physician referrals while delivering compassionate service.

The role emphasizes accurate EPIC registration, insurance verification, and collaboration with teams to meet patient needs in a busy healthcare setting.