Remote Patient Access Lead: Scheduling & Insurance

61st Street Service Corporation; United States; Remote; USD 43,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This Patient Access Specialist III role supports the Columbia West Campus, part of a large, multi-specialty system in the Northeast, serving as a lead in a high-volume access center.

The role includes coaching Patient Access Specialists on scheduling protocols, coordinating with care providers, and handling complex scheduling and insurance verification tasks within EPIC.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 5 years of relevant experience including proficiency in medical terminology.
• Advanced customer service skills and problem assessment.
• Ability to lead and influence teams and/or team-building skills.
• Intermediate proficiency of Microsoft Office (Word & Excel).
• Bilingual (English/Spanish) a plus.

Responsibilities

• Greet patients and answer telephone calls.
• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time-of-service policy.
• Obtain insurance/demographic information and register in EPIC.
• Perform real-time insurance verification for services.

Skills

Medical terminology

Customer service

Team leadership

Microsoft Office (Word & Excel)

Call center experience

Bilingual (English/Spanish)

Education

High School diploma or equivalent

Associate degree or higher preferred

Tools

EPIC

Job description

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This Patient Access Specialist III role supports the Columbia West Campus, part of a large, multi-specialty system in the Northeast, serving as a lead in a high-volume access center.

The role includes coaching Patient Access Specialists on scheduling protocols, coordinating with care providers, and handling complex scheduling and insurance verification tasks within EPIC.