Remote Patient Access Specialist II - Call Center Scheduling

61st-Street-Service-Corporatio; United States; Remote; USD 38,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Job summary

61st Street Service Corporation is seeking a Patient Access Specialist II to support scheduling and patient access for ColumbiaDoctors. This remote, full-time role handles high-volume inquiries, pre-registration, and insurance verification, with a structured career ladder in Call Center operations.

The ideal candidate will have a High School Diploma, 3+ years in medical scheduling, and strong customer service, including English/Spanish bilingual skills. Epic and MS Office experience are a plus.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Strong customer service, problem assessment, and verbal/written communication skills.
• Prior high volume call-center experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicate insurance participation, financial responsibility and time-of-service policy to patients.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collect pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Verbal/written communication

Scheduling

Microsoft Office

Epic referrals

Education

Associate's degree or higher preferred

Tools

Microsoft Word

Microsoft Excel

Job description

61st Street Service Corporation is seeking a Patient Access Specialist II to support scheduling and patient access for ColumbiaDoctors. This remote, full-time role handles high-volume inquiries, pre-registration, and insurance verification, with a structured career ladder in Call Center operations.

The ideal candidate will have a High School Diploma, 3+ years in medical scheduling, and strong customer service, including English/Spanish bilingual skills. Epic and MS Office experience are a plus.