Patient Access Specialist II- Practice Operations- Remote Opportunity

University-of-Maryland-Faculty-Physicians; Baltimore (MD); Remote; USD 26,000 - 40,000; Full time

Job summary

University of Maryland Faculty Physician’s Inc. is seeking a Patient Access Specialist II to support practice operations in a remote capacity.

The role focuses on responding to appointment requests via phone, email, and portals, coordinating scheduling for exams, and ensuring efficient patient access workflows. Ideal candidates bring 2+ years in customer service or patient access, strong communication, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED preferred.
• Minimum 2 years of customer service or patient access experience; healthcare setting preferred.
• Entry level computer skills as required by department.
• Ability to handle complex customer interactions and resolve concerns independently.
• Excellent verbal and written communication skills.
• Empathy, professionalism, patience, and active listening.
• Ability to manage competing priorities with accuracy and service excellence.
• Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes.

Responsibilities

• Responds to high volumes of appointment requests via calls, emails, and messages for scheduling medical exams and tests.
• Assist with demographic collection and insurance registration as part of scheduling workflow.

Skills

Customer service

Healthcare administration

Multitasking

Communication

Empathy

Problem solving

Computer skills

Insurance verification

Education

High school diploma or GED

Job description

Patient Access Specialist II- Practice Operations- Remote Opportunity

Job Category: Office/Clerical/Admin.

Requisition Number: PATIE009915

• Posted : October 2, 2026
• Full-Time
• Remote
• Hourly Range : $18.99 USD to $28.51 USD

Locations

Showing 1 location

Description

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) preferred
• Minimum 2 years of experience in customer service, patient access, healthcare adminstration, or related service-oriented role; experience in a healthcare setting preferred
• Entry level computer skills (specific programs as deemed by department)
• Demonstrated ability to handle complex customer interactions and resolve concerns independently
• Excellent verbal and written communication skills
• Ability to demonstrate empathy, professionalism, patience, and active listening
• Proven ability to manage competing priorities while maintaining accuracy and service excellence
• Strong critical thinking and problem-solving skills
• Experience navigating multiple computer applications and systems simultaneously
• Ability to learn new systems, workflows, and processes
• Experience managing multiple priorities in a fast-paced environment preferred
• Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
• Experience mentoring or supporting new team members

For this position, we will consider residents of the states below:
Alabama
Delaware
Florida
Georgia
Maryland
Pennsylvania
Tennessee
Texas

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position.Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.