Remote Patient Care Specialist II – Scheduling & Access

Millennium Physician Group; United States; Remote; USD 36,000 - 53,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance Short & L

Long-Term Disability

Paid Time Off

Floating Holidays

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group is seeking a Patient Care Specialist II to join our Home Health team in a remote role. You will coordinate front office operations, scheduling, patient communications, and documentation to support efficient care center operations.

You will use your knowledge of clinical support workflows to address routine patient access inquiries, maintain accurate patient records, manage appointments, and facilitate communication between patients, providers, and care teams.

Qualifications

• High school diploma or GED required.
• 2+ years of progressive healthcare or patient access experience.
• Strong working knowledge of EHR systems and insurance verification.
• Knowledge of medical terminology.
• HIPAA and privacy standards compliance.
• Ability to work independently in a fast-paced setting.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

EHR systems

Insurance verification

Medical terminology

Interpersonal communication

Time management

Patient confidentiality

Empathy

Professionalism

HIPAA compliance

Independence

Job description

Millennium Physician Group is seeking a Patient Care Specialist II to join our Home Health team in a remote role. You will coordinate front office operations, scheduling, patient communications, and documentation to support efficient care center operations.

You will use your knowledge of clinical support workflows to address routine patient access inquiries, maintain accurate patient records, manage appointments, and facilitate communication between patients, providers, and care teams.