Remote Patient Access Specialist II: Scheduling

University of Maryland Faculty Physicians, Inc.; Baltimore (MD); Remote; USD 26,000 - 40,000; Full time

Job summary

University of Maryland Faculty Physicians, Inc. is seeking a Patient Access Specialist II for a remote role in healthcare administration.

You will respond to high volumes of appointment requests by phone, email, and other channels, coordinating scheduling for medical exams, procedures, and tests with patient demographic and insurance data. Qualified candidates have at least 2 years in customer service or healthcare admin, strong communication, empathy, and multi-tasking skills, plus the ability

Qualifications

• High school diploma or GED preferred.
• Minimum 2 years of experience in customer service or healthcare administration.
• Excellent verbal and written communication skills.
• Ability to demonstrate empathy, professionalism, patience, and active listening.
• Strong critical thinking and problem-solving skills.
• Experience navigating multiple computer applications and systems.
• Ability to learn new systems, workflows, and processes.
• Experience managing multiple priorities in a fast-paced environment preferred.
• Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes.
• Experience mentoring or supporting new team members.

Responsibilities

• Responds to a high volume of appointment requests via telephone, email, work queues and other electronic messages for scheduling of appropriate medical exams, procedures, and tests.
• Coordinates scheduling with patient demographics and insurance registration.

Skills

Customer service

Healthcare administration

Communication skills

Empathy

Active listening

Multi-tasking

Problem solving

Prioritization

Education

High school diploma or GED

Job description

University of Maryland Faculty Physicians, Inc. is seeking a Patient Access Specialist II for a remote role in healthcare administration.

You will respond to high volumes of appointment requests by phone, email, and other channels, coordinating scheduling for medical exams, procedures, and tests with patient demographic and insurance data. Qualified candidates have at least 2 years in customer service or healthcare admin, strong communication, empathy, and multi-tasking skills, plus the ability