Remote Patient Access Specialist (Epic Scheduling)

UHS; Oregon; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Health plans

Job summary

Capital Medical Group | Independence Physician Management (IPM), a UHS Subsidiary, is seeking a Call Center Specialist to provide patient access support for multiple practices. The role involves handling calls for scheduling, registration, and insurance information in a remote setting.

Responsibilities include scheduling, updating patient demographics in Epic, and routing requests to clinical or administrative teams while maintaining HIPAA compliance and high-quality service.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and work effectively in a high-volume Contact Center environment.
• Knowledge of healthcare scheduling, registration, insurance, and physician specialties preferred.

Responsibilities

• Handle patient calls for appointment scheduling and registration.
• Enter and update patient information in Epic.
• Route requests to appropriate departments and provide accurate scheduling information.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High school diploma

Tools

Epic

Scheduling software

Job description

Capital Medical Group | Independence Physician Management (IPM), a UHS Subsidiary, is seeking a Call Center Specialist to provide patient access support for multiple practices. The role involves handling calls for scheduling, registration, and insurance information in a remote setting.

Responsibilities include scheduling, updating patient demographics in Epic, and routing requests to clinical or administrative teams while maintaining HIPAA compliance and high-quality service.