Remote Patient Access & Scheduling Specialist

University of Miami; Medley (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

The University of Miami Health System is seeking a Full Time Contact Center Associate 2 to support patient scheduling and registration across the UHealth System. This remote role emphasizes compassionate, efficient service and accurate documentation, working with physicians, staff, and administrators.

The incumbent will utilize the EPIC scheduling system to find appointments, triage medical needs, and verify insurance while maintaining professionalism and timely communication with care teams.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of relevant experience in a healthcare or customer service setting preferred.
• Ability to communicate effectively in both oral and written form.

Responsibilities

• Delivers a high level of patient service with consistent quality and productivity.
• Trains new agents in scheduling and registration requirements.
• Schedules and registers patients for appointments within the UHealth System.
• Provides information about UHealth System services to patients and providers.
• Maintains patient privacy in line with HIPAA guidelines.

Skills

Communication skills

Interpersonal skills

Problem solving

Leadership

Education

High School diploma or equivalent

Job description

The University of Miami Health System is seeking a Full Time Contact Center Associate 2 to support patient scheduling and registration across the UHealth System. This remote role emphasizes compassionate, efficient service and accurate documentation, working with physicians, staff, and administrators.

The incumbent will utilize the EPIC scheduling system to find appointments, triage medical needs, and verify insurance while maintaining professionalism and timely communication with care teams.