Remote Patient Access & Scheduling Specialist

UNC Health; Hillsborough (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Hillsborough, NC seeks a patient access processor to ensure accurate registration and timely documentation in ADT and clinical systems. You will verify demographics, insurance, and pricing, schedule appointments, and manage pre-visit financials.

Two years of customer service or clerical experience plus a high school diploma are required. This full-time remote position supports UNC Health’s shared services and day shift operations.

Qualifications

• Two years of customer service or clerical experience.
• High school diploma or GED required.

Responsibilities

• Verifies ADT information (insurance verification, demographics) for accuracy.
• Schedules patient appointments and communicates cancellations.
• Completes and documents regulatory and financial forms per procedure.
• Uses price estimation tool to provide accurate estimates to patients.
• Meets upfront collections targets (deposits, co-pays, balances).
• Participates in QA to reduce errors via system work queues.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Job description

UNC Health in Hillsborough, NC seeks a patient access processor to ensure accurate registration and timely documentation in ADT and clinical systems. You will verify demographics, insurance, and pricing, schedule appointments, and manage pre-visit financials.

Two years of customer service or clerical experience plus a high school diploma are required. This full-time remote position supports UNC Health’s shared services and day shift operations.