Intake Specialist

UNC Health; Hillsborough (NC); Remote; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Hillsborough, NC seeks a patient access processor to ensure accurate registration and timely documentation in ADT and clinical systems. You will verify demographics, insurance, and pricing, schedule appointments, and manage pre-visit financials.

Two years of customer service or clerical experience plus a high school diploma are required. This full-time remote position supports UNC Health’s shared services and day shift operations.

Qualifications

• Two years of customer service or clerical experience.
• High school diploma or GED required.

Responsibilities

• Verifies ADT information (insurance verification, demographics) for accuracy.
• Schedules patient appointments and communicates cancellations.
• Completes and documents regulatory and financial forms per procedure.
• Uses price estimation tool to provide accurate estimates to patients.
• Meets upfront collections targets (deposits, co-pays, balances).
• Participates in QA to reduce errors via system work queues.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Job description

United States, North Carolina, Hillsborough

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co‑pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Education Requirements

• High school diploma or GED required; higher‑level degree may satisfy this requirement.

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Scheduling

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.