Remote Patient Access & Scheduling Specialist

Paradox; Hayward (WI); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer contributions

Tuition reimbursement

Job summary

Essentia Health's Hayward clinic seeks a Patient Registration professional to greet patients, collect demographics and financial info, verify insurance, and manage checkout and scheduling. You will liaise with Virtual Registration Representatives and Patient Schedulers to ensure accurate data and timely billing for services.

The role includes handling co-pays, updating records, and providing excellent customer service in person or virtually, with a day shift and on-site work at the Hayward

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Job description

Essentia Health's Hayward clinic seeks a Patient Registration professional to greet patients, collect demographics and financial info, verify insurance, and manage checkout and scheduling. You will liaise with Virtual Registration Representatives and Patient Schedulers to ensure accurate data and timely billing for services.

The role includes handling co-pays, updating records, and providing excellent customer service in person or virtually, with a day shift and on-site work at the Hayward