Patient Access Representative - 36 hours a week

Essentia Health; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Essentia Health in Kentucky is seeking a Patient Access Representative to greet customers and guide the patient registration process, collecting demographics and financial information, and coordinating with Virtual Patient Registration Representatives and Patient Schedulers.

You will assist with checkout, schedule follow-up appointments per physician orders, provide cost estimates and itineraries for upcoming appointments, and maintain courteous, accurate data entry while supporting the clinical

Responsibilities

• Interviews patients to obtain complete demographics and financial information.
• Obtains insurance cards and IDs; updates patient information in the medical record.
• Performs point-of-service data collection, including co-pays; reconciles cash drawer.
• Maintains all assigned work queues per supervisor's instructions.
• Provides courteous customer service to patients and staff.
• Answers calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Job description

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred