Remote Patient Access Scheduler III - Imaging Coordination

Fairview Health Services; Saint Paul (MN); Remote; USD 42,000 - 54,000; Full time

Job summary

Fairview Health Services in Minnesota is seeking a Patient Access Scheduler III for a remote, full-time role (1.0 FTE). You will support imaging scheduling across providers, clinical teams, and facilities to ensure timely, accurate access to services.

The role emphasizes professional communication with patients and staff, multi-tasking, and use of imaging scheduling tools while maintaining data integrity and privacy.

Qualifications

• High School Diploma or GED.
• 2-5 years of complex clinical scheduling experience.
• Associate's Degree.
• 5-7 years of experience in scheduling and/or supporting complex services in a healthcare setting.

Responsibilities

• Professionally performs imaging scheduling functions via phone and computer, accurately supporting orders from providers.
• Effectively manages multiple telephone lines, providing timely and accurately support to ensure customer needs and performance standards are met.
• Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
• Accurately utilizes high-end imaging decision and authorization support tools.
• Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.
• Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
• Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.
• Proactively identifies solutions for issues that hinder service deliver, collaborating with all necessary parties to ensure optimal resolution
• Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
• Maintains working knowledge of multiple specialty services and imaging disciplines.
• Actively pursues opportunities to mentor, educate and orient team members
• Takes ownership for personal career and professional development, collaborating cooperatively with peers, department, and organizational leadership resources.
• Engages, collaborates, and partners with continuum of care services, providers, technicians, and ancillary resources daily

Job description

Fairview Health Services in Minnesota is seeking a Patient Access Scheduler III for a remote, full-time role (1.0 FTE). You will support imaging scheduling across providers, clinical teams, and facilities to ensure timely, accurate access to services.

The role emphasizes professional communication with patients and staff, multi-tasking, and use of imaging scheduling tools while maintaining data integrity and privacy.