Remote Patient Access Scheduler I

Fairview Health Services; Saint Paul (MN); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Fairview Health Services in Saint Paul, MN, seeks a Patient Access Scheduler who communicates effectively and remains calm in busy environments. You will pre-register and schedule appointments, directing patients to the right services and locations, while providing empathetic support.

Training lasts four weeks with initial onsite sessions at Midway in St. Paul, and some days remote thereafter; work hours are 8:00 am–6:30 pm, Monday, Tuesday, Friday, Saturday.

Qualifications

• Two years in a direct customer facing sales or service setting.
• Associate degree or completion of medical terminology program.
• Two years experience in a medical setting.

Responsibilities

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Direct calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact, providing empathetic and compassionate solutions to patients navigating the system.
• Ability to work in a remote environment while maintaining quality and performance.

Skills

Customer service

Education

AA degree or medical terminology program

Job description

Fairview Health Services in Saint Paul, MN, seeks a Patient Access Scheduler who communicates effectively and remains calm in busy environments. You will pre-register and schedule appointments, directing patients to the right services and locations, while providing empathetic support.

Training lasts four weeks with initial onsite sessions at Midway in St. Paul, and some days remote thereafter; work hours are 8:00 am–6:30 pm, Monday, Tuesday, Friday, Saturday.