Patient Access Scheduler I

Fairview Health Services; Saint Paul (MN); On-site; USD 29,000 - 42,000; Part time

Job summary

Fairview Health Services in Saint Paul, MN seeks a Patient Access Scheduler to pre-register and schedule patient appointments with empathy and efficiency. You will direct inquiries, coordinate with providers, and help patients navigate our complex system in a courteous, patient-first manner.

The role includes training for four weeks onsite at Midway, with subsequent remote work optional as duties allow. Shifts run 2:30 pm–11:00 pm (.8 FTE). A background in customer service is required.

Qualifications

• 2 years in a direct customer facing sales or service setting.
• Associate of Arts or completion of medical terminology program preferred.
• 2 years experience in a medical setting preferred.

Responsibilities

• Pre-registering and scheduling patient appointments for assigned services at appropriate locations.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures timely distribution of material.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Act as the first point of contact to provide empathetic and compassionate solutions and assist patients in navigating the system.
• Ability to work in a remote environment while maintaining quality and performance.

Skills

Customer service

Communication

Education

Associate degree or medical terminology program

Job description

Job Overview

Overview

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient’s lives.

We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next classe on October 12.

POSITION Schedule: 2:30 pm to 11:00 pm / Monday, Tuesday, Wednesday, Saturday (this is a .8 FTE/64 hours per two weeks, benefits eligibile role)

TRAINING Schedule: First 4 weeks of employment. Monday thru Friday and generally 8:00 to 4:30. The first week is onsite at our Midway location in St. Paul. There maybe a couple of onsite days the next week but then training tyically goes remote for the rest of the 4 week.

The Patient Access Scheduler position is responsible for:

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Required Qualifications

• 2 years in a direct customer facing sales or service setting

Preferred Qualifications

• Associate of Arts Associates Degree or completion of medical terminology program
• 2 years experience in a medical setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status