Remote Patient Access Scheduler - Calm & Compassionate

Remote Jobs; Saint Paul (MN); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO and Sick Time

Tuition reimbursement

Retirement plan

Earned wage access

Job summary

Fairview Health Services is seeking a Patient Access Scheduler to pre-register and schedule patient appointments, handling calls with empathy and directing requests as needed. Training is provided in a four-week onboarding class with a tentative December start date.

The role accommodates a remote work setup with varying shifts, typically day or evening, and a mix of part-time and full-time schedules. Prior customer service and healthcare exposure are a plus.

Qualifications

• 2 years in a direct customer facing sales or service setting.
• Associate degree or completion of medical terminology program.
• 2 years experience in a medical setting.

Responsibilities

• Pre-registering and scheduling patient appointments for assigned services at the appropriate location with providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and distributes material in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acts as the first point of contact, partnering with the caller/patient to facilitate empathetic solutions and help navigate the system.
• Ability to work in a remote environment, maintaining quality and performance in a self-directed manner.

Skills

Customer service experience

Effective communication

Education

Associate degree or medical terminology program

Job description

Fairview Health Services is seeking a Patient Access Scheduler to pre-register and schedule patient appointments, handling calls with empathy and directing requests as needed. Training is provided in a four-week onboarding class with a tentative December start date.

The role accommodates a remote work setup with varying shifts, typically day or evening, and a mix of part-time and full-time schedules. Prior customer service and healthcare exposure are a plus.