Remote Patient Access Agent

ATI Physical Therapy; Downers Grove (IL); Remote; USD 30,000 - 45,000; Full time

Job summary

A healthcare services provider is seeking an Access Management Agent I to manage patient intakes and scheduling in a remote call center environment. Candidates should exhibit empathy, strong communication skills, and the ability to handle a high volume of calls. Responsibilities include scheduling appointments, adhering to performance metrics, and maintaining accurate records. Prior customer service experience is required, particularly in a fast-paced setting. Competitive candidates will thrive in a structured, metrics-driven environment.

Qualifications

• Prior customer service experience in a call center environment.
• Ability to manage high call volume while maintaining accuracy.
• Demonstrated empathy and professionalism in interactions.

Responsibilities

• Handle inbound and outbound calls to schedule appointments.
• Meet individual KPI benchmarks for performance metrics.
• Participate in team huddles and training sessions.

Skills

Excellent phone skills

Strong verbal communication

Emotional intelligence

Multitasking

Education

High School Diploma or equivalent

Some post-secondary education preferred

Tools

RingCentral

NICE CXOne

Five9

Job description

A healthcare services provider is seeking an Access Management Agent I to manage patient intakes and scheduling in a remote call center environment. Candidates should exhibit empathy, strong communication skills, and the ability to handle a high volume of calls. Responsibilities include scheduling appointments, adhering to performance metrics, and maintaining accurate records. Prior customer service experience is required, particularly in a fast-paced setting. Competitive candidates will thrive in a structured, metrics-driven environment.