Remote Patient Access & Reimbursement Specialist

Amgen Inc.; Memphis (TN); Hybrid; USD 164,000 - 222,000; Full time

Benefits offered by this job

Total Rewards Plan

Stock-based long-term incentives

Remote work where possible

Flexible work models

Job summary

Amgen Inc. is seeking a field-based Patient Access Liaison to support patients, caregivers, and providers in navigating insurance coverage and reimbursement for Amgen therapies.

The role focuses on ensuring timely access, addressing barriers, and educating stakeholders on coverage and financial assistance options. Work with internal teams to improve access pathways, while documenting activities and ensuring compliance with HIPAA and company policies.

Qualifications

• Doctorate or Master’s degree with required years of patient services and/or access and reimbursement experience.
• Bachelor’s degree with 4+ years of patient services and/or access and/or reimbursement experience.
• Experience with buy-and-bill or infused therapies; knowledge of HIPAA guidelines and FDA regulatory requirements.

Responsibilities

• Provide patient access and reimbursement support for infused and specialty therapies, including insurance benefits and prior authorization.
• Engage with patients, caregivers, and providers via phone, virtual, and in-person interactions; educate on coverage and financial assistance.
• Educate physician offices and sites of care on therapy coverage pathways, prior authorization, and billing practices.
• Investigate access challenges and assist with denial resolutions; escalate complex issues to internal stakeholders.
• Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams to support patient access initiatives.
• Maintain documentation in Amgen’s internal systems and ensure HIPAA compliance.

Skills

Communication skills

Problem solving

Adaptability

Attention to detail

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Tools

Microsoft Office

CRM

AI systems

Job description

Amgen Inc. is seeking a field-based Patient Access Liaison to support patients, caregivers, and providers in navigating insurance coverage and reimbursement for Amgen therapies.

The role focuses on ensuring timely access, addressing barriers, and educating stakeholders on coverage and financial assistance options. Work with internal teams to improve access pathways, while documenting activities and ensuring compliance with HIPAA and company policies.