Field Patient Access Liaison - Remote-Friendly

Amgen Inc.; Jacksonville (FL); Hybrid; USD 158,000 - 222,000; Full time

Benefits offered by this job

Remote work options

Bonus program

Stock-based incentives

Generous benefits

Job summary

Amgen Inc. is seeking a field-based Patient Access Liaison to support patients, caregivers, and healthcare providers in navigating reimbursement pathways for Amgen therapies. The role emphasizes patient education, payer navigation, and collaboration with internal teams to resolve access barriers.

The position requires experience in patient services/access, knowledge of HIPAA, and the ability to travel up to 50% with occasional overnight stays. Flexible work models are available where possible.

Qualifications

• Basic Qualifications include a Doctorate, Master’s, Bachelor's, Associate, or High School diploma with 2–10+ years of patient services/access experience
• Experience in patient access and reimbursement, including prior authorization, coding, billing and healthcare payer navigation
• Ability to educate and engage patients, caregivers, physicians, and sites of care on coverage pathways and reimbursement processes
• Strong communication and problem-solving skills with the ability to work cross-functionally across internal teams

Responsibilities

• Serve as a resource on patient access and reimbursement for infused and specialty therapies
• Educate patients, caregivers, and providers on coverage and prior authorization requirements
• Support sites of care and physician offices with reimbursement questions and coding considerations
• Investigate access challenges and escalate complex issues to internal teams

Skills

HIPAA knowledge

Access & reimbursement knowledge

Strong communication

Cross-functional collaboration

Microsoft Office

CRM systems

AI tooling

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Office

CRM systems

AI tools

Job description

Amgen Inc. is seeking a field-based Patient Access Liaison to support patients, caregivers, and healthcare providers in navigating reimbursement pathways for Amgen therapies. The role emphasizes patient education, payer navigation, and collaboration with internal teams to resolve access barriers.

The position requires experience in patient services/access, knowledge of HIPAA, and the ability to travel up to 50% with occasional overnight stays. Flexible work models are available where possible.