Remote Patient Access & Reimbursement Coordinator

Cardinal Health; Salem (OR); Remote; USD 2,480,000 - 3,554,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Disability coverage

Parental leave

myFlexPay

Job summary

Cardinal Health is seeking a Coordinator, Individualized Care to help patients access therapy through Reimbursement Support Services. The role guides patients through intake, verifies insurer benefits, and coordinates with payers, pharmacies, and providers to facilitate coverage and timely dispensing.

Remote, full-time position with set training hours and flexible schedules during standard CST business hours.

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Ability to work Monday-Friday between 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Patient support

Healthcare navigation

Customer service

Education

High School Diploma

Job description

Cardinal Health is seeking a Coordinator, Individualized Care to help patients access therapy through Reimbursement Support Services. The role guides patients through intake, verifies insurer benefits, and coordinates with payers, pharmacies, and providers to facilitate coverage and timely dispensing.

Remote, full-time position with set training hours and flexible schedules during standard CST business hours.