Remote Care Coordinator for Patient Access & Reimbursement

Cardinal Health; Denver (CO); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health seeks a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through intake, assess health insurance benefits, and coordinate with payers, specialty pharmacies and physicians to facilitate coverage and dispense of product.

The role requires handling sensitive information, providing customer service, and working across partners to ensure timely therapy access. Remote, full-time with CST hours.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday within the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains an in-depth understanding of patient therapy, prior approval and reimbursement processes.
• Manages a queue of complex questions from customers and resolves issues within authority.
• Meets KPIs including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other partners regarding inquiries.
• Handles sensitive information with discretion including prescriptions and insurance data.
• Escalates highly complex issues to senior team members.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma, GED or equivalent work experience

Job description

Cardinal Health seeks a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through intake, assess health insurance benefits, and coordinate with payers, specialty pharmacies and physicians to facilitate coverage and dispense of product.

The role requires handling sensitive information, providing customer service, and working across partners to ensure timely therapy access. Remote, full-time with CST hours.