Remote Care Access Coordinator (Patient Reimbursement)

Cardinal Health; Topeka (KS); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k

Job summary

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy via Reimbursement Support Services. You will guide patients through intake, verify insurance benefits, and coordinate with payers, specialty pharmacies and physicians to facilitate coverage and timely dispensing.

This remote, full-time role requires 1–3 years of experience, a High School Diploma or equivalent, and availability Monday–Friday 7:00 AM–7:00 PM CST.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Education

High School Diploma

Job description

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy via Reimbursement Support Services. You will guide patients through intake, verify insurance benefits, and coordinate with payers, specialty pharmacies and physicians to facilitate coverage and timely dispensing.

This remote, full-time role requires 1–3 years of experience, a High School Diploma or equivalent, and availability Monday–Friday 7:00 AM–7:00 PM CST.