Remote Patient Access Lead: Scheduling & Service Excellence

Salem Hospital; Salem (MA); Remote; USD 34,000 - 50,000; Full time

Job summary

Mass General Brigham is seeking a patient access professional to ensure accurate collection and recording of information, delivering a positive patient experience, and supporting billing processes.

The role includes leading staff, training, scheduling, and providing input for performance evaluations, while greeting patients and offering exceptional service. Knowledge of healthcare regulations, HIPAA, and strong communication are essential.

Qualifications

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
• Trains and mentors patient access staff and provides input to managers regarding staff performance.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Customer service

Communication

Multitasking

EMR navigation

HIPAA compliance

Education

High School Diploma or GED

Associate's Degree in related field

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Mass General Brigham is seeking a patient access professional to ensure accurate collection and recording of information, delivering a positive patient experience, and supporting billing processes.

The role includes leading staff, training, scheduling, and providing input for performance evaluations, while greeting patients and offering exceptional service. Knowledge of healthcare regulations, HIPAA, and strong communication are essential.