Remote Patient Access Lead - Elevate Patient Experience

Mass General Brigham Incorporated; Salem, Northern (MA, KY); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Mass General Brigham Incorporated is hiring a Patient Access Representative Lead to ensure accurate data collection and a positive patient experience. You will lead staff, assign daily work, and mentor team members while supporting scheduling and frontline operations for patient intake and billing.

The role requires strong customer service, HIPAA knowledge, and proficiency with EMR systems and Microsoft Office. A healthcare environment familiarity is a plus, with focus on efficiency and accuracy.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree preferred.
• 3-5 years of experience in registration, admissions, billing or related roles.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service, active listening, empathy, and communication skills.
• Proficient in Microsoft Office and EMR systems.

Responsibilities

• Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
• Trains and mentors patient access staff and provides input to managers regarding staff performance.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Customer service

Active listening

Empathy

Communication

Prioritize tasks

Education

High school diploma or equivalent / associate's degree

Tools

Microsoft Office

EMR systems

Job description

Mass General Brigham Incorporated is hiring a Patient Access Representative Lead to ensure accurate data collection and a positive patient experience. You will lead staff, assign daily work, and mentor team members while supporting scheduling and frontline operations for patient intake and billing.

The role requires strong customer service, HIPAA knowledge, and proficiency with EMR systems and Microsoft Office. A healthcare environment familiarity is a plus, with focus on efficiency and accuracy.