Patient Access Representative Lead

Mass General Brigham Incorporated; Salem, Northern (MA, KY); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Mass General Brigham Incorporated is hiring a Patient Access Representative Lead to ensure accurate data collection and a positive patient experience. You will lead staff, assign daily work, and mentor team members while supporting scheduling and frontline operations for patient intake and billing.

The role requires strong customer service, HIPAA knowledge, and proficiency with EMR systems and Microsoft Office. A healthcare environment familiarity is a plus, with focus on efficiency and accuracy.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree preferred.
• 3-5 years of experience in registration, admissions, billing or related roles.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service, active listening, empathy, and communication skills.
• Proficient in Microsoft Office and EMR systems.

Responsibilities

• Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
• Trains and mentors patient access staff and provides input to managers regarding staff performance.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Customer service

Active listening

Empathy

Communication

Prioritize tasks

Education

High school diploma or equivalent / associate's degree

Tools

Microsoft Office

EMR systems

Job description

## Patient Access Representative LeadApply: Remote: Salem-MA: Full time: Posted Today: RQ4081499Site: North Shore Medical Center, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Leads support staff by functioning as a go-to for day-to-day questions, assists with staff scheduling and providing daily assignments, trains staff, and provides input for performance evaluation. Does this position require Patient Care? No Essential Functions -Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development. -Trains and mentors patient access staff and provides input to managers regarding staff performance. -Greet patients and provide them with exceptional customer service and support. -Schedule appointments, pre-register patients, and process patient information accurately and efficiently. -Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage. -Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations. -Stay up to date on healthcare regulations and policies and apply them in daily operations.**Qualifications**EducationHigh School Diploma or Equivalent required or Associate's Degree Related Field of Study preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceRegistration, Admissions, Billing or related experience 3-5 years requiredKnowledge, Skills and Abilities- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.- Excellent customer service skills, including active listening, empathy, and effective communication.- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.- Proficiency in Microsoft Office and electronic medical record systems.**Additional Job Details (if applicable)****Physical Requirements**- Standing Occasionally (3-33%)- Walking Occasionally (3-33%)- Sitting Constantly (67-100%)- Lifting Occasionally (3-33%) 20lbs - 35lbs- Carrying Occasionally (3-33%) 20lbs - 35lbs- Pushing Rarely (Less than 2%)- Pulling Rarely (Less than 2%)- Climbing Rarely (Less than 2%)- Balancing Occasionally (3-33%)- Stooping Occasionally (3-33%)- Kneeling Rarely (Less than 2%)- Crouching Rarely (Less than 2%)- Crawling Rarely (Less than 2%)- Reaching Occasionally (3-33%)- Gross Manipulation (Handling) Constantly (67-100%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)**Remote Type**Remote**Work Location**81 Highland Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$25.50 - $36.49/Hourly