Remote Patient Access Lead — Acute Registration

Intermountain Healthcare Inc.; United States; Remote; USD 31,000 - 47,000; Full time

Job summary

Intermountain Health is seeking a remote Patient Access Acute Coordinator II to guide the registration and scheduling process for patients and visitors. You will verify insurance, collect payments, and ensure accurate data in the health system while supporting staff and maintaining compliance.

Responsibilities include managing floor time, generating periodic reports, and acting as a SME. The role emphasizes fast-paced collaboration and patient-first service across multiple service lines.

Qualifications

• Experience in customer service, preferably in healthcare.
• Proficiency in computer skills including Microsoft Office, internet and email.
• Basic knowledge of healthcare insurance plans.
• Basic knowledge of healthcare compliance policies – HIPAA, EMTALA.
• Ability to provide excellent customer service.
• Ability to serve as a trainer.
• Ability to work in a fast-paced environment.
• Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification.

Responsibilities

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department.
• Assists with follow up on appeals, denials, inquiries and updates to accounts.
• Identify problems and communicate with Revenue Service Center, Care Management, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Level II certification

Epic experience

Tools

Microsoft Office

Epic

Job description

Intermountain Health is seeking a remote Patient Access Acute Coordinator II to guide the registration and scheduling process for patients and visitors. You will verify insurance, collect payments, and ensure accurate data in the health system while supporting staff and maintaining compliance.

Responsibilities include managing floor time, generating periodic reports, and acting as a SME. The role emphasizes fast-paced collaboration and patient-first service across multiple service lines.