Patient Access Acute Coordinator

Intermountain Healthcare Inc.; United States; Remote; USD 31,000 - 47,000; Full time

Job summary

Intermountain Health is seeking a remote Patient Access Acute Coordinator II to guide the registration and scheduling process for patients and visitors. You will verify insurance, collect payments, and ensure accurate data in the health system while supporting staff and maintaining compliance.

Responsibilities include managing floor time, generating periodic reports, and acting as a SME. The role emphasizes fast-paced collaboration and patient-first service across multiple service lines.

Qualifications

• Experience in customer service, preferably in healthcare.
• Proficiency in computer skills including Microsoft Office, internet and email.
• Basic knowledge of healthcare insurance plans.
• Basic knowledge of healthcare compliance policies – HIPAA, EMTALA.
• Ability to provide excellent customer service.
• Ability to serve as a trainer.
• Ability to work in a fast-paced environment.
• Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification.

Responsibilities

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department.
• Assists with follow up on appeals, denials, inquiries and updates to accounts.
• Identify problems and communicate with Revenue Service Center, Care Management, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Level II certification

Epic experience

Tools

Microsoft Office

Epic

Job description

Remote

Job Description

The Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team. The Coordinator is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The Coordinator manages expected floor time and assists in the preparation of periodic reports. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises/price transparency, etc...

The shifts for this "lead" position are:

• Tuesday: 9am-7:30pm
• Wednesday 9am-7:30pm
• Thurday 1:30pm-12am
• Friday 1:30-12am

Essential Functions

• Works with the supervisor to manage expected floor time schedules.
• Assists supervisor with required periodic reports.
• Acts as Subject Matter Expert (SME) in the department.
• Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary.
• Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner.
• Provides support for staff on the floor when issues are escalated.
• Provides patients with information on estimates, financial assistance, payment plans, and charity care.
• Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care.
• Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures.
• Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates.

Skills

• Interpersonal Skills
• Customer Service
• Insurance Verification
• Computer Literacy
• Payment Processing
• Medical Billing
• Problem Solving

Qualifications

Required

• Demonstrated experience in a customer service role, preferably in healthcare.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email
• Demonstrates basic knowledge of healthcare insurance plans.
• Demonstrates basic knowledge of healthcare compliance policies – HIPAA, EMTALA
• Demonstrates ability to provide excellent customer service
• Demonstrates ability to serve as a trainer
• Demonstrated ability to work in a fast-paced environment.
• Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification.

Preferred

• High School diploma or equivalent.
• Experience with Epic
• One (1) year experience in a Patient Access Acute Representative II role.
• Three (3) years of experience in customer service in a healthcare organization.

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.39 - $34.06

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.