Patient Access Specialist II - Fast-Paced & Impactful

Atrium Health Enterprise; Winston-Salem (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Atrium Health Enterprise is seeking a Patient Services Representative III to pre-register patients, verify insurance, and coordinate registrations for hospital services. This role emphasizes accuracy, compliance, and excellent customer service in a fast-paced clinic environment.

The position requires a high school diploma with 3 years of related experience, strong communication skills, and proficiency with EPIC Cadence. Prior billing knowledge is a plus.

Qualifications

• High school diploma or equivalent and three years of experience in a customer-service, fast-paced environment with high call/in-person volume.
• Strong knowledge of patient access processes and revenue cycle implications.
• Familiarity with Medicare/Medicaid and payer requirements.
• Ability to communicate clearly and handle sensitive information per HIPAA.

Responsibilities

• Interview patients in person or by phone to obtain information for hospital records and billing.
• Pre-register patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain necessary pre-certifications.
• Process referrals and perform clerical tasks (phones, messages, chart processing).
• Collect deposits or arrange payment plans as required.
• Screen for Medicaid/Act enrollment or hospital financial programs and refer as needed.
• Escalate issues and assist teammates; act as subject-matter expert when needed.
• Maintain compliance with eligibility, benefits, and pre-authorization rules.

Skills

Patient access services

Revenue cycle

HIPAA compliance

Communication

Critical thinking

Education

High school diploma or equivalent (plus 3 years experience)

Tools

EPIC Cadence

Job description

Atrium Health Enterprise is seeking a Patient Services Representative III to pre-register patients, verify insurance, and coordinate registrations for hospital services. This role emphasizes accuracy, compliance, and excellent customer service in a fast-paced clinic environment.

The position requires a high school diploma with 3 years of related experience, strong communication skills, and proficiency with EPIC Cadence. Prior billing knowledge is a plus.