Patient Access & Registration Specialist

Atrium Health Enterprise; North Wilkesboro (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Atrium Health Enterprise is seeking a detail-oriented Patient Access role to greet patients, verify demographics and insurance, and guide them through registration and financial clearance. The position involves accurate data handling, insurance verification, and obtaining patient payments while maintaining compliance with Medicare, HIPAA, and EMTALA guidelines.

Responsibilities include scheduling, registration, and ensuring smooth patient flow with a focus on excellent customer service in a

Qualifications

• Ability to identify and understand issues and problems.
• Examines data and draws logical conclusions based on information available.
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
• Mathematical aptitude, effective oral and written communication skills and critical thinking skills.

Responsibilities

• Greets patients arriving for their appointments and manages patient flow efficiently and courteously.
• Ensures all patient demographic and insurance information is complete and accurate.
• Completes registration for walk-in patients and updates demographics as needed.
• Verifies insurance benefits and collects patient liability and past balances.
• Seeks financial clearance when appropriate and refers to Financial Counselor when needed.
• Performs visit closure, schedules follow-ups, and provides necessary documents.
• Maintains knowledge of Medicare, Medicaid, and third-party payer requirements and pre-certification rules.
• Communicates issues to management for process improvement and meets productivity targets.

Skills

Effective communication

Customer service

Problem solving

Medicare knowledge

HIPAA knowledge

EMTALA knowledge

Mathematical aptitude

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Atrium Health Enterprise is seeking a detail-oriented Patient Access role to greet patients, verify demographics and insurance, and guide them through registration and financial clearance. The position involves accurate data handling, insurance verification, and obtaining patient payments while maintaining compliance with Medicare, HIPAA, and EMTALA guidelines.

Responsibilities include scheduling, registration, and ensuring smooth patient flow with a focus on excellent customer service in a