Remote Patient Access Case Coordinator

Socket.dev; Peoria (AZ); Hybrid; USD 163,000 - 272,000; Full time

Job summary

Pfizer seeks a dedicated Inflammation and Immunology Dedicated Case Coordinator to manage the patient journey from HUB enrollment through post-fill follow-up, coordinating with patients, providers, payers, and HUB partners. This non-promotional, field-based role emphasizes end-to-end case ownership, BI/BV calls, PA management, and compliance across the patient access lifecycle.

Ideal candidates bring 8+ years in pharma-facing roles, strong Polaris proficiency, and experience with PA/appeals,

Qualifications

• B.S. or B.A. Degree; 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions.
• 6 months minimum as a FRM, PAC, FAS or similar experience in access and Reimbursement and working with Polaris CRM System.
• Working proficiency in Polaris, including case management and documentation, prescription triage, and interpretation of PA, appeal, and PEF documentation
• Experience conducting benefit investigation and verification directly with payers, and working knowledge of prior authorization and appeals processes
• Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and interims
• Ability to own a high volume of concurrent cases across a patient journey that could average approximately 20 days, with disciplined documentation and follow-through

Responsibilities

• Own 100% of assigned cases and drive the continual management and progression of the patient journey from HUB enrollment through post-fill follow-up.
• Be the central point-of-contact for patients/caregivers and HCP providers regarding the status of their request for reimbursement and access support.
• Answer questions from patients/caregivers relating to access and coverage.
• Maintain a clear understanding of the patient access journey and requirements at each stage of the process.
• Support access with HCPs and opted-in patients/caregivers who have been prescribed a PDPA OR VFM product.
• Schedule, reschedule and confirm patient appointments in coordination with the patient, the provider, and the vendor.
• Secure confirmation communication back from the provider (CFT).
• Coordinate compliantly with IQVIA/MDX on patient assessment tests and reschedule where needed.
• Oversee the entire prior authorization process, including submission and verification with both the patient and the provider.

Skills

Communication skills

Relationship building

Empathy

Patience

Attention to detail

Time management

Education

B.S. or B.A. Degree

Tools

Polaris CRM

Kite Works

Docusign

Job description

Pfizer seeks a dedicated Inflammation and Immunology Dedicated Case Coordinator to manage the patient journey from HUB enrollment through post-fill follow-up, coordinating with patients, providers, payers, and HUB partners. This non-promotional, field-based role emphasizes end-to-end case ownership, BI/BV calls, PA management, and compliance across the patient access lifecycle.

Ideal candidates bring 8+ years in pharma-facing roles, strong Polaris proficiency, and experience with PA/appeals,