Remote PAS Specialist: Patient Balance & Billing

Banner Health; Colorado; Hybrid; USD 2,482,000 - 3,724,000; Full time

Job summary

Banner Health is seeking a PAS Representative for the CHDC team in a remote-capable role focused on patient balance management. The successful candidate will assist self-pay patients through the application process, collect payments, and provide financial counseling while using Excel and Genesys to manage daily tasks.

Ideal applicants have 1+ year in customer service or finance, proficiency in Excel, and the ability to work remotely from CO under local business hours.

Qualifications

• High school diploma or equivalent working knowledge.
• Experience in customer service or call center environments.
• Proficient in Excel.

Responsibilities

• Provide a positive customer experience by greeting the patient and explaining the process.
• Perform pre-registration and registration, verify demographics and inputs accurately.
• Verify eligibility, obtain authorizations, and notify payors as needed.
• Explain financial policies and assist patients with Medicaid and financial assistance options.
• Act as a liaison between patient, billing, vendors, physicians, and payors to maximize collections.
• Communicate with physicians and hospital staff to resolve issues and meet patient needs.
• Maintain productivity logs, complete daily tasks, and assist with deposits as required.
• Support various Patient Financial Services tasks and help train new hires.

Skills

Customer service

Call center

Excel

Education

High school diploma/GED

Tools

Genesys

Job description

Banner Health is seeking a PAS Representative for the CHDC team in a remote-capable role focused on patient balance management. The successful candidate will assist self-pay patients through the application process, collect payments, and provide financial counseling while using Excel and Genesys to manage daily tasks.

Ideal applicants have 1+ year in customer service or finance, proficiency in Excel, and the ability to work remotely from CO under local business hours.