PAS Representative CHDC Team

Banner Health; Colorado; Hybrid; USD 2,482,000 - 3,724,000; Full time

Job summary

Banner Health is seeking a PAS Representative for the CHDC team in a remote-capable role focused on patient balance management. The successful candidate will assist self-pay patients through the application process, collect payments, and provide financial counseling while using Excel and Genesys to manage daily tasks.

Ideal applicants have 1+ year in customer service or finance, proficiency in Excel, and the ability to work remotely from CO under local business hours.

Qualifications

• High school diploma or equivalent working knowledge.
• Experience in customer service or call center environments.
• Proficient in Excel.

Responsibilities

• Provide a positive customer experience by greeting the patient and explaining the process.
• Perform pre-registration and registration, verify demographics and inputs accurately.
• Verify eligibility, obtain authorizations, and notify payors as needed.
• Explain financial policies and assist patients with Medicaid and financial assistance options.
• Act as a liaison between patient, billing, vendors, physicians, and payors to maximize collections.
• Communicate with physicians and hospital staff to resolve issues and meet patient needs.
• Maintain productivity logs, complete daily tasks, and assist with deposits as required.
• Support various Patient Financial Services tasks and help train new hires.

Skills

Customer service

Call center

Excel

Education

High school diploma/GED

Tools

Genesys

Job description

## PAS Representative CHDC TeamApply: Remote: Remote Colorado: Full time: Posted Today: R4454155**Department Name:**Patient Balance Mgmt**Work Shift:**Day**Job Category:**Revenue CycleInnovation and highly trained staff. Banner Health recently earned Great Place To Work CertificationTM. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care.In this PAS role you will be a part of the CHDC (Colorado Hospital Discounted Care) team, assistant self-pay patients through the application process. Working as a team to process applications and accepting payments, you will have opportunity to learn more about patient experience and the financial services side of healthcare. Members of our team are expected to be familiar with Excel and Genesys phone systems, as daily work is assigned and processed from those. **Location: Remote****Schedule:** Monday-Friday 8:30am-5pm **CO Time****Ideal Candidate:*** Minimum of 1 year experience in Customer Service and/or Call Center* Minimum of 1 year experience in Finance and/or Patient Financial Services.* Proficient in Excel**This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR PA, SC, TN, TX, UT, VA, WA, WI, WV**Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.POSITION SUMMARY This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service. CORE FUNCTIONS 1. Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health. 2. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management. 3. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management. 4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program). 5. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence. 6. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient’s needs in financial services. 7. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork. 8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team. 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third-party payors. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONS CHAA certification is preferred. Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred.**Estimated Pay Range:**$18.02 - $27.03 / hour