Patient Financial Services Specialist

Banner Health Corporate; Sterling (CO); On-site; USD 25,000 - 37,000; Full time

Job summary

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Representative to support patient flow and billing operations in a busy clinic setting. This full-time role handles phone inquiries, scheduling, demographics updates, and eligibility verification to ensure smooth patient care processes.

The position involves explaining financial policies, collecting patient liabilities, posting payments, and balancing daily cash while coordinating with payors.

Qualifications

• Requires high school diploma or GED.
• Knowledge of patient financial services processes and insurance.
• Strong interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Answer phones, schedule patients, update demographics.
• Verify insurance eligibility and obtain pre-certifications/authorizations.
• Explain financial policies and available resources to patients.
• Enter payments/charges and reconcile daily figures.
• Balance cash drawer and prepare daily deposits.
• Schedule visits within payor plan provisions and confirm next-day appointments.
• Provide professional patient communication via calls, emails, and in person.
• Assist with patient records requests and general patient services.

Skills

Interpersonal communication

Multitasking

Office software

Independent work

Education

High school diploma/GED

Job description

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Representative to support patient flow and billing operations in a busy clinic setting. This full-time role handles phone inquiries, scheduling, demographics updates, and eligibility verification to ensure smooth patient care processes.

The position involves explaining financial policies, collecting patient liabilities, posting payments, and balancing daily cash while coordinating with payors.