Remote PFS Specialist: Denials & AR Resolution

Banner Health; Arizona; Remote; USD 25,000 - 37,000; Full time

Job summary

Banner Health is seeking a Patient Financial Services Representative CBO to manage billing and collection activities within the Revenue Cycle. You will work with payer portals, calls, and emails to resolve denials and ensure timely reimbursement.

The role supports remote work options and requires experience in A/R healthcare with strong communication and system skills (Cerner, Nextgen, FinThrive, MS4). Ensure accuracy and quality in processing and documentation.

Qualifications

• Minimum qualification is a high school diploma or GED with 1+ year experience in patient financial services.
• Experience handling payer portals, denials, and basic billing tasks is preferred.

Responsibilities

• Process payments, adjustments, denials, and refunds accurately and timely.
• Research and resolve claims denials and payer discrepancies.
• Verify patient eligibility and provider credentialing where needed.
• Respond to inquiries from patients, families, and internal departments with professionalism.
• Document actions and update systems to reflect payments and denials.

Skills

Patient financial services

Accounts receivable

Customer service

Education

High school diploma or GED

Tools

Cerner

Nextgen

FinThrive

MS4

Insurance portals

Job description

Banner Health is seeking a Patient Financial Services Representative CBO to manage billing and collection activities within the Revenue Cycle. You will work with payer portals, calls, and emails to resolve denials and ensure timely reimbursement.

The role supports remote work options and requires experience in A/R healthcare with strong communication and system skills (Cerner, Nextgen, FinThrive, MS4). Ensure accuracy and quality in processing and documentation.