Remote Partner Support Specialist — HighLevel Expert

HIP; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO eligibility after 90 days

Job summary

HIP is seeking a Partner Support Specialist to own and resolve partner requests end-to-end within our HighLevel-based CRM ecosystem.

You will diagnose issues, configure workflows, and communicate outcomes to Practice Growth Advisors and partners. This role requires 2+ years supporting a CRM/SaaS product in an agency or customer-facing environment, with strong written communication and API literacy. A remote US-based setup is required.

Qualifications

• 2+ years supporting a CRM, marketing platform, or SaaS product in an agency or customer-facing role.
• Hands-on HighLevel/GoHighLevel experience.
• Working knowledge of ClickUp, AgencyAnalytics, Google and Meta business platforms, and call tracking.
• Integration and API literacy preferred.
• Excellent written communication with attention to detail and organization.

Responsibilities

• Own requests from intake to verified resolution, diagnose and execute to close results.
• Handle transactional partner work and troubleshoot CRM platform configurations.
• Diagnose broken automations and integrations across tracking and reporting.
• Review automated outputs before reaching partners and confirm scheduled automation ran.
• Communicate status and escalate to Product when needed.
• Document fixes and setup paths as SOPs.

Skills

CRM support

Email communication

Client relationship

SLA management

HighLevel knowledge

Tools

ClickUp

AgencyAnalytics

Google platforms

Meta platforms

Job description

HIP is seeking a Partner Support Specialist to own and resolve partner requests end-to-end within our HighLevel-based CRM ecosystem.

You will diagnose issues, configure workflows, and communicate outcomes to Practice Growth Advisors and partners. This role requires 2+ years supporting a CRM/SaaS product in an agency or customer-facing environment, with strong written communication and API literacy. A remote US-based setup is required.